In the event of a consistent flashing red light please reset your router by removing it from power for at least 15 seconds before plugging it back in. If you connect Canary to a Wi-Fi network, please try moving Canary closer to your router, and confirm that you have an active internet connection by attempting to access the internet using another device on your network.
If the fast flashing white light remains, please open a ticket with Canary supportĪ flashing red light indicates that Canary lost its connection to the Wi-Fi network. To learn more about removing your device, visit this article. In the event of a consistent fast flashing white light, lower your routers firewall settings to ensure the connection to Canary is not being blocked then remove the Canary from your account and setup again.
We recommend resetting your Canary device if there are no issues with our Cloud. If the status is "Operational" that means all things are normal with the Canary Cloud.
If your Canary remains in this state longer than a few minutes, it may be having authentication issues with our Cloud services.Ĭheck the Canary system status page to see if there are any temporary service interruptions affecting Canary devices. We recommend resetting your Canary device if there are no issues with the Canary Cloud.Ī fast flashing white light indicates that Canary is unable to connect to the Canary Cloud. If your Canary remains in this state longer than a few minutes, your device may have lost its connection to the Canary cloud.Ĭheck the Canary system status page to see if there are any temporary service interruptions affecting Canary devices.
#Canary color update
In the event you are unable to initiate a connection over bluetooth, have power cycled your device and the consistent solid white light remains, please open a ticket with Canary support.Ī slow flashing white light indicates that Canary is connecting to the local network and attempting to update its system time. Note: For more information on changing your devices Wi-Fi connection, visit this article
#Canary color Offline
If your device is offline and appears solid white please attempt to change your devices Wi-Fi connection. This typically occurs shortly after connecting your Canary to power. Note: The first step in troubleshooting Canary should always be disconnecting and reconnecting the device to power.Ī solid white light if your device is online typically indicates that your Canary is recording. If your camera shows as offline then the device is stuck in the boot up stage, much like a solid red light. If the status is "Operational" that means all things are normal with the Canary Cloud.Ĭanary can communicate the reasons for an offline error by changing the color and behavior of the LED lights located on the underside of the device. If you are connected to the internet, but still seeing the same error message, check the Canary system status page to see if there are any temporary service interruptions affecting Canary devices. Using your preferred browser, navigate to a webpage to verify that your phone is connected to the internet. If you see a red banner at the top of the Canary app that says "Unable to connect at this time," your phone is having trouble connecting to the internet. Note: To see information for Canary Flex, check out Why is my Canary Flex offline? In most cases, you can troubleshoot these issues right in your own home. If you see a message on your Canary apps home screen that states "Canary is offline" your device could be unplugged, your location may be having a power outage, the camera may not be connected to the internet or the Canary cloud may have a temporary service outage. There are a variety of reasons why your Canary Pro or Canary View may not be able to communicate with our servers.
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